Why is it important to know about customer’s needs?

You can build on the needs of your customers. From the need, you develop the concept of the Operation (action conception). From a concept of action, you can start writing requirements that provide detailed information to meet the needs of your customers. From there you can start to design personal abilities related to requirements. When all of this work is done, you keep a close relationship with the customer to ensure that your operations are still embedded in the customer's needs. Everything depends on the needs of the customer.

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