催款真是外贸小伙伴特头疼的事,有木有?催款信不知从何着手,有木有?今日我们就来送上福利——催款信几封:
1.外贸催款信的开头,你可以这么写:
Again we call your attention to your payment due April 30.
We again call your attention to the following invoices which, according to our records, are still unpaid well beyond our normal terms:
Once again, we ask for your cooperation in paying your account which is now more than two months past due.
We have not received any response from you to the recent reminder we sent you on May 20 about your overdue account.
You did not respond to our first reminder of your overdue balance of $2578.50.
You have not answered my previous letters asking for payment on your $2578.50 purchase.
2.催款信中写什么样的理由:
Would you please let us have an explanation of why the invoice is still outstanding?
Please let us know why the balance has not been cleared.
We would like to know if there is a reason for your delay in paying your long overdue account.
3.这是一封语气温和的催款信:
I am sure it is not your intention to ignore past due notices at the expense of your credit standing.
I am sure you are not intentionally trying to make our work difficult, but that's what it amounts to.
We realize that financial conditions in your firm have not been good recently. By now, however, we feel you should be able to start paying again.
Perhaps you have overlooked these past due payments. It would be only fair to pay them now.
To avoid an unfavorable report of your credit records, we suggest an immediate payment of the amount due.
4.还可以用坚定的口气写催款信
We can no longer allow this account to continue to go unpaid.
To continue your open accounts it is necessary that they be paid within 60 days as agreed when they are opened.
It is essential that this account be settled at once to avoid any problem with your credit standing.
In this case, we have no alternative but to withdraw credit privileges.
The delinquent status of your account will leave us no alternative but to remove your company from our list of credit customers.
5.催款信在结尾处该怎么写?你可以这么说:
We would greatly appreciate your prompt payment.
We are counting on your cooperation in making a prompt payment.
Please send us your payment today, or at least let us know your reason for the delay.
Please restore our confidence in you and maintain your good credit rating by sending us your payment now.
干货分享完,还得附上只言片语传授下技巧,授小伙伴们以渔!
第一,“钻”,外贸催款要有穷追不舍的精神
曾几何时看到过这么一段文字:我从实践中摸索出了对债务人(业务当事人、主管负责人、财务负责人)实行“三紧跟”的战略,即紧跟在办公室里,紧跟在吃饭上厕所的后面,紧跟在下班回家的途中。虽说有些过份,不得已而为之啊!滴水石穿,绳锯木断,有时确也起到了“功夫不负有心人”的作用。
这对于外贸人来说是同样受用的,虽说与客户可能相隔千里万里之遥,但用现代化的联系工具,可以说是“一步之遥”,催款就可以发挥穷追不舍之精神了。
第二,“柔”
不管是理论只说,还是道义为之,欠别人的款,心有歉意,理应对债权人礼宾相待。但理想很丰满现实很骨感,不少欠债单位,有的对你板着老脸,有的对你不屑一顾,有的甚至不让你进门!收债人此时就得屈尊 就下,用兵之计,攻心为上,说尽人间好话暖语,赔上一个真诚的笑脸,对那“三种人”实施“情感投资”,精诚所至,金石为开。
第三,“韧”
催款是一项很是困惑的工作,但哪怕别人无理地把你象打发乞儿一般,也须忍辱负重,坚守阵地。临阵逃脱,则会前功尽弃。看见了一丝曙光,决不放过机会,同时要学会诉苦,不能同情对方,相反要让对方同情。
第四,催款时可以直接一点
催款无需你委婉言之,它不是什么见不得人的事,也没有什么妙语,最有效的方式就是有话直说,千万别说对不起,或绕弯子。
第五,外贸催款要找初始联系人
当初与谁联系,还得找他说,千万别让客户互相推诿牵着鼻子走,被随便搪塞一理由。
第六,当机立断
及时中止供货,特别是针对客户“不供货就不再付款”的威胁;否则只会越陷越深。
第七,知根知底
在采取行动前,先弄清造成拖欠的原因。是疏忽,还是对产品不满,是资金紧张,还是故意,应针对不同的情况采取不同的shou帐策略。
第八,不怕因催款而失去客户
到期付款,理所当然。害怕催款引起客户不快,或失去客户,只会使客户得寸进尺,助长这种不良的习惯。其实,只要技巧运用得当,完全可以将收款作为与客户沟通的机会。当然,如果客户坚持不付款,失去该客户又有大不了的?
第九,外贸催款要避免行为过激
不要做出过激的行为。催款时受了气,再想办法出出气,甚至做出过激的行为,此法不可取。脸皮一旦撕破,客户可能就此赖下去,收款将会越来越难。
综上所述,摧款它也是有技巧可言的,而不管什么方法总有一种适合你,其实有时你采取正常的收款方法往往难于奏效,而一些别出心裁的催帐方式则有奇效。那么小伙伴们,当那些常规的方法没能帮到你时,何不别出心裁一下呢!
文章来自微信公众平台外贸营销