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    Current page location: Home Page > Article > 一段客服实战英语
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    kim lao
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    一段客服实战英语
    Browse volume:687 | Reply:0 | Release time:2011-03-25 23:29:00

    客人说:

     hi

     how are you?

     yes i check your aliexpress webside

     ok please create buy link my products

     on aliexpress

    我说:

     you can choose the products in our store,right?

    客人说:

     product No.:***i want this

    我说:

     yes

     I know about this

    客人说:

     what is price?

    :

     how many do you want to buy

    客人 :

     sample

     First time i want to buy one piece as a sample for check your product quality so if your products quality is good then next time i will give you more orders

    :

     but if you just want one piece,the shipping cost is not cheap ,I don't think it's so good for you

     what about a trial order

     

     for the first time,many customers want a trial order

    客人 :

     yeah i want trial order

    :

     so how many pcs do you want to place

     so I can offer you a discount

    客人 :

     1 piece for check your quality

     if you give me resonable price then its good

    :

     but for the sample,we can only offer you the ratail price,then when you place the order from us,we'll return you the sample cost

     it's the rule of our company

    客人 :

     but i want one piece for first time because its very important for me

    :

     you said you want 30pcs last time,rightand we could offer you a discount

    客人 :

     yeah but its risky

     quality check is very important

    :

     ok,you can buy 1piece,but we can only offer you the retail price

    客人 :

     what the price?

    :

     the retail price is the market price,you can check it on our web

     when you order from us,then we'll return the sample cost t oyou

    客人 :

     oh market price is very high

     sorry its very very high price

    :

     sure,I can offer you a discount for the sample

    客人 :

     give me discount

    :

     the lowest market price we can offer you is $30

    客人 :

     hahaha

     i am not new in this fild

     its very high price

     sorry

    :

     but if you want 30pcs,we can offer you $3.9

    客人 :

     for 30 pcs price 3.9 for 1 pcs price 30usd

    :

     yes,I know,but you just want 1piece

    客人 :

     interesting

     i can give you 3.5/pcs

    :

     We aiways give the market price our customers for the samples

     you mean the sample?

    客人 :

     yeah

     if your quality is good then i will give you big orders

    :

     sorry,it's impossible

    客人 :

     but if your quality is good then i will give you big orders

     

     so it's depend on you

    :

     because some guys just want to get our samples,but not order from us,it's risky,so the retail price will be higher

     they just want to use our resource

    客人 :

     but i am wholeseler and professional jewelers

    :

     I know

    客人 :

     so dont worry

     many jewelry companies send free sample but you cant, so i can pay 3.5/pcs for you because you are sincere and every time contact me

     you know i am very busy person, so please tell me quickly that you are agree or not?

    :

     if you give me$3.5,I'll lost the money in your deal,because the bank will charge our payment fee,right?

    客人 :

     bank will charge?

     i can't understand?

    :

     I mean your payment method

    客人 :

     Escrow just charge 0.03%

     its not a high fee for one piece

    :

     can you increase your price higher?

    客人 :

     sorry friend

     but i can cooperate

     but if your quality is good then i will give you big orders, its my cooperation for you

     so if you are agree then create my products in aliexpress web page

    :

     OK,if you're sincere,I'll take a consideration about your idea,and then give you my response by email,is that all right?

    客人 :

     ok i am going now because its too late

     ok

     waiting for your responce

    :

     Thanks for your nice talking

    客人 :

     thanks take care

     bye

    :

     bye

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